Frequently asked Questions

We offer a 14-day return policy. If you are not satisfied with your purchase, you can return the item within 14 days of receiving it. The product must be unused, in its original packaging, and with tags attached. Please note: Return shipping costs are the responsibility of the customer. For customers in the European Union, you are entitled to a 14-day cooling-off period, during which you can cancel or return your order for any reason. For more details, visit our Return Policy page.

We offer free standard shipping worldwide. USA & Canada: 5-7 business days. International Orders: 10-20 business days, depending on the destination. For expedited shipping options, delivery is available in as little as 2-10 business days, depending on your location. Visit our Shipping Policy page for detailed information.

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. If you haven’t received your tracking information within 3 business days, please contact us at thenextgenhub.ca@gmail.com.

Yes, we ship to most countries worldwide with free standard shipping. Delivery times vary between 10-20 business days for standard shipping. Expedited shipping options are available at an additional cost and typically take 5-10 business days. Check our Shipping Policy for more details.

We strive to ensure that every order arrives in perfect condition. However, if your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package at thenextgenhub.ca@gmail.com. Provide your order number and photos of the damaged or incorrect item(s). We’ll resolve the issue promptly with a replacement or refund. Your satisfaction is our priority, and we’re here to help!

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

We’re here to help! If you need assistance with your order, have questions about our products, or need help with anything else, you can reach out to us through the following methods: Email: Contact us at thenextgenhub.ca@gmail.com, and we’ll respond within 24-48 hours. Live Chat: Use our live chat feature on the website for immediate support during business hours. Contact Form: Visit our Contact Us page to send us a message directly. We’re committed to providing exceptional customer service and ensuring your shopping experience is seamless!